The following terms and conditions apply to every person who purchase tickets and/or use any kind of services at ROCA Productions. Along with the checking agreement box – I Agree to the Terms of Service – You are agreeing to comply with all of the terms and conditions listed here for ROCA Productions.
CHANGES IN TERMS: ROCA Productions has the right to change or discontinue any feature, services or event listing and/or change the terms and conditions for using it at any time. Such changes shall be effective immediately upon notice. Any use of our services after this notice shall be considered acceptance of these changes.
NO REFUNDS OR EXCHANGES FOR ANY REASON: You cannot exchange items of your order purchased for other items from the website. You cannot exchange items purchased for money to use as credit on the website, regardless of situations such as inclement weather, natural disaster, extended waits in line at the venue, family emergencies and medical emergencies. A refund will not be issued. The event will be postponed and your tickets will be honored at the rescheduled event.
ROCA Productions is unable to offer refunds after a ticket has been purchased; however, a refund may be issued when an event is canceled. If an event is canceled, a refund in the amount of the face value of the ticket will be issued to customers who purchased tickets. Service, delivery and transaction fees will not be refunded. The event promoter will have control over refund availability and duration. ROCA Productions will not be able to issue refunds until the event promoter has compensated any outstanding balance for the refunds.
If you do not accept the Terms & Conditions listed here and you wish to terminate your registration, do not continue. By choosing to complete your purchase, you represent and agree that you have read and understood the Order policies on both: Terms and Conditions, and Use and Refunds with ROCA Productions.
LIABILITY: Anyone who attends an event promoted by ROCA Productions, does so entirely at their own risk and will hold the following organizations and individuals harmless and not liable for any bodily injury or personal property loss anytime prior to, during, or following the Event. This list includes but is not limited to all Directors, Officers, Staff, volunteers, vendors, sub-contractors, suppliers, and any other entities involved in the production of the event. Tickets are issued subject to the Rules and Regulations of the venue management, the venue and any licensing authority. The venue management and/or Promoter reserve the right to refuse admission to any person and to remove persons from the venue for any reason where necessary. In the interests of public safety, the venue management reserves the right to request the ticket holder to leave the venue at any time for safety reasons or immediately after the event.
Admission to the venue and event is at the ticket holder is own risk. Neither the Promoter nor the venue management shall be liable for any loss, injury or damage sustained within the premises, and we cannot accept responsibility for property lost or stolen at the venue.
CONTENT PROVIDER: ROCA Productions is not responsible for any content posted or displayed on any page within the ROCA Productions website by our registered clients. Such information does not represent the viewpoints or opinions of our company. ROCA Productions cannot be held responsible for any agreements, contracts, unfulfilled promises or any communication made between one of our clients and a third party. ROCA Productions is not responsible for any illegal or unlawful material — including defamatory or copyrighted material — posted to an event page by a client on our system.
PHOTO/ AUDIO/ VIDEO: By attending any event promoted by ROCA Productions, you are giving up any rights you might have with regard to any photos taken and will be deemed as having given permission for use of the same.
THE PROGRAM IS SUBJECT TO CHANGE: ROCA Productions does not guarantee that the program will happen as advertised, and is permitted to make changes and substitutions, as it deems best or required due to circumstances. If an event is postponed to a later date, it is the client’s responsibility to update the listing and notify ROCA Productions. In such a case, the event promoter is required to accept outdated tickets at the door for entrance into the event.
WRISTBAND AND TICKET WARNING: You will receive a Bar-coded ticket by email, or on your mobile phone once your order is processed. You must exchange at the festival gates for a wristband to gain entrance. There will be a replacement fee if you lose or forget your wristbands while on site.
PAYMENT METHODS: ROCA Productions accepts Cash, Visa, MasterCard, Discover cards, and PayPal as valid forms of payment. A service fee & handling is applied for all order types.
PAYMENT PLANS: If you selected the payment plan option, you are authorizing ROCA Productions, LLC to process each payment with the credit card used at time of initial purchase. The payments will be charged at the deadline 30 days before the event, you will receive your tickets via email after final payment has been received. If balance is not paid in full for any reason by the final deadline, tickets will be voided. There are no refunds or exchanges.
TICKET ORDERING & SERVICE FEE: Service Fees are non-refundable. For tickets ordered at ROCA Productions through approved and normal ordering procedures, in the event of a postponement there will be No Refunds, your tickets will be honored at the rescheduled event. Service fees under all circumstances are non-refundable.
By agreeing to these terms you signify that you have understand and agree to this service fee.
E-Tickets: If you chose e-tickets as delivery method, you will be emailed a confirmation order along with a bar-code ticket. Your order is sent to the email you provided at the time you place your order. Print your tickets and bring them to the event.
Delayed Shipment: If you chose delayed shipment as delivery method, you will be mailed your tickets via United State Postal Service to the billing address you provided at the time you place the order, until two weeks prior the event. Tickets cannot be shipped to PO Box or APO/FPO addresses. If you enter an undeliverable address you will not receive a refund. Hence, if the package needs to be resent additional shipping fees will apply. Delivery can only be shipped to the billing address. Mail out tickets cannot be ordered for events scheduled within 7 days of online purchase. We are not responsible for any loss or damages of the ticket in its path to the sender. If you need a replacement ticket, it is under your responsibility  to buy a new ticket again. Shipping and Handling charges might be included as an additional transaction fee on the ticket purchase.
Will Call: If you chose will call as delivery method, the tickets must be picked up only the day of the event with the original credit card used to place your order and a state issued picture ID, or a printed copy of your confirmation order, two hours prior the event. Not being able to pick up your tickets from Will Call because you do not have the above items is not grounds for a refund. Certain restrictions may apply.
INDEMNITY: You agree to indemnify and hold ROCA PRODUCTIONS, its website, subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorney’s fees, made by any third party due to or arising out of your use of the Site.
ACCURACY OF INFORMATION: Users of any of our services certify that any information provided to us is complete and accurate. ROCA Productions will make every effort to validate the billing information you provide to us; however, if we are unable to do so, we reserve the right to cancel your tickets or prohibit you from using this website.ROCA Productions makes every effort to ship your tickets in a reasonable time. Although every effort is made to ship your order in the time provided, shipping dates may change due to changes in processing. We encourage you to contact us at 844-762-2776 for order status if you have any questions. This information is subject to change.
OTHER TERMS AND CONDITIONS: ROCA Productions is not responsible for typographical errors, and we reserve the right to change the terms and conditions of sale at any time. New Jersey law governs all sales for our services and events, without giving effect to its conflict of law provisions. Times are based on EST.